Welcome to Our Store
Effective Date: July 22, 2026
At Vestiq, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the conditions, process, and timelines for returns, exchanges, and refunds.
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags, accessories, and packaging.
Be accompanied by proof of purchase or your order confirmation.
Items that do not meet these requirements may not be eligible for a refund.
The following items cannot be returned unless they arrive damaged or defective:
Personalized or custom-made products
Clearance or final sale items
Gift cards
Items showing signs of wear, use, or alteration
Products returned without original packaging or tags
To initiate a return, please contact our customer support team before sending any item back.
Include the following information in your request:
Full name
Order number
Reason for the return
Photos (if the item is damaged or defective)
Once your request has been reviewed, we will provide return instructions.
Please do not send products back without receiving return authorization.
If the return is approved for reasons other than a defective or incorrect item, the customer is responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the return is the result of our error.
We recommend using a trackable shipping service, as Vestiq cannot guarantee receipt of returned packages.
After your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Depending on your payment provider, refunds typically appear within 5–10 business days after they have been processed.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include photographs of the item and packaging so we can investigate and provide an appropriate resolution as quickly as possible.
We currently do not offer direct product exchanges.
If you would like a different item, please return the eligible product for a refund (if approved) and place a new order.
Orders may be canceled only before they have entered processing or shipment.
Once an order has been processed or shipped, it can no longer be canceled. In such cases, you may request a return after receiving the item if it meets our return requirements.
If you have any questions regarding returns or refunds, please contact us.
Business Name: Vestiq
Email: info@vestiq.shop
Business Address:
1331 East 90 Street
Los Angeles, CA 90002
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)